I have been to this restaurant 8+ times in the last 1.5 years at all times in the day from late morning to night. All but 1 of the times I had absolutely horrible service. I have decided they will no longer be receiving my patronage.
Their enchiladas are very creamy, which is nice for a change and what makes them stand out. However, their prices are ridiculous, sizes not too generous, and waiters are lazy. Their corn chips are pretty crappy too.
Last time I went there, there were 3 other parties in the restaurant. It took them 40 minutes to get me my food, which I'm pretty sure is because my waiter forgot about me. (He came by and asked "[Wait, ] have you not gotten your food yet?"). I munched on their stale-ish chips while waiting. We did get our nacho appetizer pretty quickly, but I thought it was horrible, though my guest thought it was ok. A margarita was incredibly overpriced. Drink refills came fast for once, but we had to wait for 15 minutes after we finished eating to finally get our waiter's attention to bring our check. We did not feel like yelling across the restaurant even though we were the only party there for the last 20 minutes. The staff were all just at the other end of the restaurant standing around talking to each other.
The worst part was that, while I gave them a very low $2 tip for their crappy service, they decided to double their tip to $4 (I disputed it with my credit card company. I have a feeling this isn't the first time they have done this).
They need to get their act together.
All USA
I have been to this restaurant 8+ times in the last 1.5 years at all times in the day from late morning to night. All but 1 of the times I had absolutely horrible service. I have decided they will no longer be receiving my patronage. Their enchiladas are very creamy, which is nice for a change and what makes them stand out. However, their prices are ridiculous, sizes not too generous, and waiters are lazy. Their corn chips are pretty crappy too. Last time I went there, there were 3 other parties in the restaurant. It took them 40 minutes to get me my food, which I'm pretty sure is because my waiter forgot about me. (He came by and asked "[Wait, ] have you not gotten your food yet?"). I munched on their stale-ish chips while waiting. We did get our nacho appetizer pretty quickly, but I thought it was horrible, though my guest thought it was ok. A margarita was incredibly overpriced. Drink refills came fast for once, but we had to wait for 15 minutes after we finished eating to finally get our waiter's attention to bring our check. We did not feel like yelling across the restaurant even though we were the only party there for the last 20 minutes. The staff were all just at the other end of the restaurant standing around talking to each other. The worst part was that, while I gave them a very low $2 tip for their crappy service, they decided to double their tip to $4 (I disputed it with my credit card company. I have a feeling this isn't the first time they have done this). They need to get their act together.