Pros: The people we dealt with were uniformly courteous and professional. Our belongings were moved without any damage whatsoever, despite some difficult circumstances (3rd floor apartment, tight stairwells) They also fit us in for an unscheduled move the next day without any fuss and even waived the truck fee.
Cons: The initial move took twice as long as indicated and therefore cost twice as much. Of the three-man crew, two were excellent (efficient and hard-working), but my granddaughter would have been more use than the third. Additionally, they required cash payment because "their credit card machine got hacked." Given that the job doubled in cost, this became a problem.
In sum, they'll do a good job, just treat any overall cost estimate they give you with a great deal of suspicion. Also, be aware that they require payment before they will unload at the final destination. It's somewhat understandable, but I don't remember being advised of it beforehand.
All USA
Pros: The people we dealt with were uniformly courteous and professional. Our belongings were moved without any damage whatsoever, despite some difficult circumstances (3rd floor apartment, tight stairwells) They also fit us in for an unscheduled move the next day without any fuss and even waived the truck fee. Cons: The initial move took twice as long as indicated and therefore cost twice as much. Of the three-man crew, two were excellent (efficient and hard-working), but my granddaughter would have been more use than the third. Additionally, they required cash payment because "their credit card machine got hacked." Given that the job doubled in cost, this became a problem. In sum, they'll do a good job, just treat any overall cost estimate they give you with a great deal of suspicion. Also, be aware that they require payment before they will unload at the final destination. It's somewhat understandable, but I don't remember being advised of it beforehand.