One of the best customer service experiences I've ever had. I ordered a fuel pin about 2 weeks ago, got an email with the tracking information, then waited. After about a week it still only said "shipping label created" so I sent them an email asking what was going on. Less than 10 minutes later I got an email back saying that they were having the same problem with 2 other packages in the same USPS drop off, and that they were already working on fixing it, and that they would let me know when they sorted it out with USPS. Contacted them today and they not only let me know that the problem was sorted and I should expect my package before the end of the week, but that they were also going to give me a partial refund just for the inconvenience. They're a company that others could easily take advice from regarding how to interact with customers. I'll absolutely be returning to them for any other parts I need.
All USA
One of the best customer service experiences I've ever had. I ordered a fuel pin about 2 weeks ago, got an email with the tracking information, then waited. After about a week it still only said "shipping label created" so I sent them an email asking what was going on. Less than 10 minutes later I got an email back saying that they were having the same problem with 2 other packages in the same USPS drop off, and that they were already working on fixing it, and that they would let me know when they sorted it out with USPS. Contacted them today and they not only let me know that the problem was sorted and I should expect my package before the end of the week, but that they were also going to give me a partial refund just for the inconvenience. They're a company that others could easily take advice from regarding how to interact with customers. I'll absolutely be returning to them for any other parts I need.