Bought a 2013 used Volkswagen a few weeks ago, and the car buying experience was fairly painless. A few things on the vehicle had to be fixed so we picked it up a few days later. When we tried to leave the dealership the car didn't start. It needed a new battery, which Ed Hicks did buy and install the next morning. That made me question how in depth their inspections are in the first place if they didn't catch a bad battery. All that aside it was still okay and I was fairly pleased with the car buying experience. Two weeks later, the vehicle started leaking oil. We contacted our salesman to see if there was anything they could do since we just purchased it a couple of weeks ago, and it shouldn't be leaking oil. My husband called our salesman and told him what was going on, and he said he would talk to his sales manager. A couple of hours later, he texted my husband and said "All vehicles are sold AS IS" and that we could purchase a warranty still...We do have a warranty but we didn't purchase it through them. (The problem wouldn't have been covered by a warranty anyway). We decided to take it to the local Volkswagen dealership, where they diagnosed and fixed the issue, which was the oil tank plug. Either Ed Hicks put the wrong plug on my vehicle or it was already there and they should have noticed it. Regardless, they should've helped us out since we just purchased it so recently from them. Thankfully, the Volkswagen dealership diagnosed it and fixed the problem FREE OF CHARGE, because they said we shouldn't have had to deal with this issue because we just purchased the vehicle. We didn't even buy the vehicle from the Volkswagen dealership and they had the courtesy to fix Ed Hick's problem. I won't be sending my friends here. I don't trust their used vehicle inspections.
All USA
Bought a 2013 used Volkswagen a few weeks ago, and the car buying experience was fairly painless. A few things on the vehicle had to be fixed so we picked it up a few days later. When we tried to leave the dealership the car didn't start. It needed a new battery, which Ed Hicks did buy and install the next morning. That made me question how in depth their inspections are in the first place if they didn't catch a bad battery. All that aside it was still okay and I was fairly pleased with the car buying experience. Two weeks later, the vehicle started leaking oil. We contacted our salesman to see if there was anything they could do since we just purchased it a couple of weeks ago, and it shouldn't be leaking oil. My husband called our salesman and told him what was going on, and he said he would talk to his sales manager. A couple of hours later, he texted my husband and said "All vehicles are sold AS IS" and that we could purchase a warranty still...We do have a warranty but we didn't purchase it through them. (The problem wouldn't have been covered by a warranty anyway). We decided to take it to the local Volkswagen dealership, where they diagnosed and fixed the issue, which was the oil tank plug. Either Ed Hicks put the wrong plug on my vehicle or it was already there and they should have noticed it. Regardless, they should've helped us out since we just purchased it so recently from them. Thankfully, the Volkswagen dealership diagnosed it and fixed the problem FREE OF CHARGE, because they said we shouldn't have had to deal with this issue because we just purchased the vehicle. We didn't even buy the vehicle from the Volkswagen dealership and they had the courtesy to fix Ed Hick's problem. I won't be sending my friends here. I don't trust their used vehicle inspections.