I NEVER post reviews, especially negative ones, but I had to share my experience, if to do nothing else but to make customers check and recheck their orders and receipts before signing on the dotted line!
My experience with them in the last week has been horrible!
We ordered a washer/dryer ($2,200 set) a little over a week ago in store. It was an easy process, and the salesman was very knowledgeable. Fast forward to yesterday's delivery: Wrong color delivered! I checked my receipt, and the wrong color was ordered by the salesman! My husband was there for delivery, and he sent the items back with the truck, not accepting them since they were not what we wanted. I get on the phone with the delivery center, which sends me to the store I bought it from and I actually spoke to the salesman that helped us with the order, and this is what upset me: He never acted sincerely apologetic. His words were "I try to be really careful when I key the numbers in with the item color and all. The ones you wanted were only one number different from the ones you got.....but since you sent them back with the delivery truck, you have to wait on them to restock and refund you (3+business days). While I have you on the phone, you can order the CORRECT ones and get them delivered, though."
Okay. Here's the kicker. They wouldn't give me store credit for the originally purchased set or place the order for new ones without me giving him ANOTHER $2,200 right then! Negative.
Look. I'm human, too. I know mistakes are made. I make them, too. But to pretty much shrug your shoulder and say, "Well if you wouldn't have sent them back with the truck, you could have used them until your new ones came in" without previously letting me know ANY THING of the sort is crazy! Who knew that you could use the wrong ones until the new ones came in? NOT ME, because no one told me about the "what ifs" that could potentially happen when I made the purchase.
The only other option for us to do was to wait until the refund is processed and then go back into the store and order the correct ones (that I thought were ordered the first time), wait another week or so for delivery, and cross my fingers that they are correct this time. Negative. Once we get our refund, we are driving across the street to Lowe's...where we should have gone in the first place!
So here we sit...a family of four, washer/dryer-less, and waiting on a refund.
All USA
I NEVER post reviews, especially negative ones, but I had to share my experience, if to do nothing else but to make customers check and recheck their orders and receipts before signing on the dotted line! My experience with them in the last week has been horrible! We ordered a washer/dryer ($2,200 set) a little over a week ago in store. It was an easy process, and the salesman was very knowledgeable. Fast forward to yesterday's delivery: Wrong color delivered! I checked my receipt, and the wrong color was ordered by the salesman! My husband was there for delivery, and he sent the items back with the truck, not accepting them since they were not what we wanted. I get on the phone with the delivery center, which sends me to the store I bought it from and I actually spoke to the salesman that helped us with the order, and this is what upset me: He never acted sincerely apologetic. His words were "I try to be really careful when I key the numbers in with the item color and all. The ones you wanted were only one number different from the ones you got.....but since you sent them back with the delivery truck, you have to wait on them to restock and refund you (3+business days). While I have you on the phone, you can order the CORRECT ones and get them delivered, though." Okay. Here's the kicker. They wouldn't give me store credit for the originally purchased set or place the order for new ones without me giving him ANOTHER $2,200 right then! Negative. Look. I'm human, too. I know mistakes are made. I make them, too. But to pretty much shrug your shoulder and say, "Well if you wouldn't have sent them back with the truck, you could have used them until your new ones came in" without previously letting me know ANY THING of the sort is crazy! Who knew that you could use the wrong ones until the new ones came in? NOT ME, because no one told me about the "what ifs" that could potentially happen when I made the purchase. The only other option for us to do was to wait until the refund is processed and then go back into the store and order the correct ones (that I thought were ordered the first time), wait another week or so for delivery, and cross my fingers that they are correct this time. Negative. Once we get our refund, we are driving across the street to Lowe's...where we should have gone in the first place! So here we sit...a family of four, washer/dryer-less, and waiting on a refund.