I had gone to get a refill on my acrylic nails (they were fine and still new but one was falling off) so I stop at y and b nails. While she was doing them I noticed mistakes she had made and probably hadn't noticed so I brought it to her attention multiple times and she still hadn't fixed the big problem so I just took them as is (40 dollars later not including tip) but not even 2 hr later the gel polish starts rubbing off. I decided to go ask for a refund she offered to fix them I kindly said no ( since I had already told her to fix them that day and she failed to do so) she then said if I want I full refund she would need to cut my acrylic nails off. I don't have time to stop at another nail salon to get new set on so I said no and she refused to give me my money back but I held my ground and argued with her till she gave me 50percent back (20 dollars) I was so blown away by how bad her customer service was I even asked for my tip back. Her remarks she made as I walked out were very unnecessary I know for a fact I am never going back to this place again.
I had gone to get a refill on my acrylic nails (they were fine and still new but one was falling off) so I stop at y and b nails. While she was doing them I noticed mistakes she had made and probably hadn't noticed so I brought it to her attention multiple times and she still hadn't fixed the big problem so I just took them as is (40 dollars later not including tip) but not even 2 hr later the gel polish starts rubbing off. I decided to go ask for a refund she offered to fix them I kindly said no ( since I had already told her to fix them that day and she failed to do so) she then said if I want I full refund she would need to cut my acrylic nails off. I don't have time to stop at another nail salon to get new set on so I said no and she refused to give me my money back but I held my ground and argued with her till she gave me 50percent back (20 dollars) I was so blown away by how bad her customer service was I even asked for my tip back. Her remarks she made as I walked out were very unnecessary I know for a fact I am never going back to this place again.