I left a lengthy detailed review because I want aspiring student pilots and new local renters to be fully aware of this place. I started flying here about a year ago to obtain my Private Pilot License. I chose United flight systems because of the location, the prices were reasonable and I was told by my first instructor that Bob (the owner) as well as the rest of the staff will treat you like family. Once I started to have more interactions with Bob and his second hand man Gary (operations manager) I started to realize that after a little time, the honeymoon phase will wear off. Once you already have hours there, it's a way they trap you into their business, because they know you have already built a relationship with your instructor and to get checked out at another facility and start all over will be loss in time and money. The instructors there do a good job and that alone is the only reason I think Bob has survived this long. Bob and Gary don't see you as a customer. Instead, they see you as a kid borrowing the keys to a plane from their personal collection. They talk down to you, they try to intimidate you, they cut corners, they are incredibly cheap, and they will tell you straight to your face they are never responsible and they don't care about their customers. Online, there is false advertisement about aircraft specs and some of the equipment that it has, yet they still charge the same rate in hopes you won't notice until you are already in the plane. I asked for a discount considering the false advertisement and Bob refused and stood about an inch away from my nose to intimidate me. I have spent nearly 20 thousand dollars here in the last year, renting some of their most expensive aircraft they offer, always paying on time, and never making a fuss about the upkeep of the planes or how I was treated because I was so entrenched and familiar with the airport and wanted to avoid spending money each time I wanted to fly with a new company. Recently, the straw that broke the camel's back is a plane that I rented was used for a cross country. I wasn't able to make it back home because once again there was a mechanical issue(which happened multiple times). After being advised by their instructors to ground the plane and fly only during the day time, Gary and Bob didn't take my safety, my passenger's safety or the inconvenience of being stranded at a remote airport overnight into consideration. Instead they try to point the finger back at you somehow or someway in order to avoid responsibility. I was also told they wanted the plane back despite safety so they can rent it out to the next person. How bad can customer service actually get? If you ever want to know what It feels like to spend thousands of dollars somewhere and get spit on every day they swipe your card with a smile on their face, united flight might be right for you. If you want to fly somewhere safe and get treated with respect go anywhere else. This is absolutely the worst business I have ever interacted with.
All USA
I left a lengthy detailed review because I want aspiring student pilots and new local renters to be fully aware of this place. I started flying here about a year ago to obtain my Private Pilot License. I chose United flight systems because of the location, the prices were reasonable and I was told by my first instructor that Bob (the owner) as well as the rest of the staff will treat you like family. Once I started to have more interactions with Bob and his second hand man Gary (operations manager) I started to realize that after a little time, the honeymoon phase will wear off. Once you already have hours there, it's a way they trap you into their business, because they know you have already built a relationship with your instructor and to get checked out at another facility and start all over will be loss in time and money. The instructors there do a good job and that alone is the only reason I think Bob has survived this long. Bob and Gary don't see you as a customer. Instead, they see you as a kid borrowing the keys to a plane from their personal collection. They talk down to you, they try to intimidate you, they cut corners, they are incredibly cheap, and they will tell you straight to your face they are never responsible and they don't care about their customers. Online, there is false advertisement about aircraft specs and some of the equipment that it has, yet they still charge the same rate in hopes you won't notice until you are already in the plane. I asked for a discount considering the false advertisement and Bob refused and stood about an inch away from my nose to intimidate me. I have spent nearly 20 thousand dollars here in the last year, renting some of their most expensive aircraft they offer, always paying on time, and never making a fuss about the upkeep of the planes or how I was treated because I was so entrenched and familiar with the airport and wanted to avoid spending money each time I wanted to fly with a new company. Recently, the straw that broke the camel's back is a plane that I rented was used for a cross country. I wasn't able to make it back home because once again there was a mechanical issue(which happened multiple times). After being advised by their instructors to ground the plane and fly only during the day time, Gary and Bob didn't take my safety, my passenger's safety or the inconvenience of being stranded at a remote airport overnight into consideration. Instead they try to point the finger back at you somehow or someway in order to avoid responsibility. I was also told they wanted the plane back despite safety so they can rent it out to the next person. How bad can customer service actually get? If you ever want to know what It feels like to spend thousands of dollars somewhere and get spit on every day they swipe your card with a smile on their face, united flight might be right for you. If you want to fly somewhere safe and get treated with respect go anywhere else. This is absolutely the worst business I have ever interacted with.