I will be filing a complaint with my home warranty for vendor relations as well as the BBB. Our AC has been out going on 3 weeks. The technician NEVER shows up on time. He arrives at least 3 heours after he notified us of already being on his way. He over promises and tells us our AC will be fixed in specific timeframes and doesn't follow through multiple times. The week our AC is scheduled to be "fixed" he very unprofessionally texts us to let us know that our ordered part was damaged and a new one has to be overnighted which delays our scheduled appointment another day. From our experience thus far we honestly can't believe that the part was actually damaged as stated. The part comes in today and we are passed off to ANOTHER technician who explains that they are too busy to do the job today and will come out tomorrow! This company keeps giving us the runaround. We've tried calling multiple times and have now realized that our calls are intentionally being ignored. I wish I could give this company a negative star review.
All USA
I will be filing a complaint with my home warranty for vendor relations as well as the BBB. Our AC has been out going on 3 weeks. The technician NEVER shows up on time. He arrives at least 3 heours after he notified us of already being on his way. He over promises and tells us our AC will be fixed in specific timeframes and doesn't follow through multiple times. The week our AC is scheduled to be "fixed" he very unprofessionally texts us to let us know that our ordered part was damaged and a new one has to be overnighted which delays our scheduled appointment another day. From our experience thus far we honestly can't believe that the part was actually damaged as stated. The part comes in today and we are passed off to ANOTHER technician who explains that they are too busy to do the job today and will come out tomorrow! This company keeps giving us the runaround. We've tried calling multiple times and have now realized that our calls are intentionally being ignored. I wish I could give this company a negative star review.