VERY POOR customer service!
Our community planned an event months in advance and we booked Plano Pary Animals to do the face painting and balloon animals. Our event was scheduled on a Saturday in our neighborhood greenbelt and it happened to rain with thunderstorms that weekend. We rescheduled the event for the next weekend and all the vendors (except PPA) worked with us to either reschedule or reimburse at least some of our cost. Plano Party Animals (PPA) was the only vendor that REFUSED to reschedule or reimburse ANY of the money we paid them. They reminded us of their fine print and that cancellations needed to be done a minimum of 5 days in advance. SO, in the event that something out of your control happens (Rain or the birthday kid gets sick the day of the party, etc.) you can kiss your money goodbye because they will likely not reschedule (because they fill up their schedule in advance) and also won't refund ANY of your money. They are happy to remind you of their fine print and that they have every right to keep your money even though they didn't perform ANY services!!! There are plenty of other vendors that will work with you for situations out of your control. Plano Party Animals is NOT one of them.
All USA
VERY POOR customer service! Our community planned an event months in advance and we booked Plano Pary Animals to do the face painting and balloon animals. Our event was scheduled on a Saturday in our neighborhood greenbelt and it happened to rain with thunderstorms that weekend. We rescheduled the event for the next weekend and all the vendors (except PPA) worked with us to either reschedule or reimburse at least some of our cost. Plano Party Animals (PPA) was the only vendor that REFUSED to reschedule or reimburse ANY of the money we paid them. They reminded us of their fine print and that cancellations needed to be done a minimum of 5 days in advance. SO, in the event that something out of your control happens (Rain or the birthday kid gets sick the day of the party, etc.) you can kiss your money goodbye because they will likely not reschedule (because they fill up their schedule in advance) and also won't refund ANY of your money. They are happy to remind you of their fine print and that they have every right to keep your money even though they didn't perform ANY services!!! There are plenty of other vendors that will work with you for situations out of your control. Plano Party Animals is NOT one of them.