Pep Boys Auto Service & Tire

I will never go back to this location, this place is very unorganized and unprofessional. I took two of my vehicles and purchased 8 new tires, they neglected to balance the tires on one of my vehicles. When I called back to informed them that the vehicle would shake on the highway and asked if they balanced the tires and I was told that they should of been balanced. Since there was no pepboys closed to my location they recommended I would take it to discount tire, have they check them and to save the receipt so that they can reimburse me. When I took them my receipt and show them proof that they did not balance the tires I was told by the manager that he couldn’t do anything and that if the service writer told me that I would get reimburse then he would have to pay me out of his own pocket. After going back and forth the service writer was able to reimburse me the money back.