My girlfriend really had a bad experience here with one of her dresses, and I can understand the confusion, but I've personally never had a problem. They're fast, they're good, they're cheap, and they have nice people working for them. I don't do a lot of thinking about my cleaners, but I certainly notice if anything is awry. In some ways, it's not a very enviable place for a business to be in -- there's few ways to be memorable and almost all of those ways are bad. Is Mesa perfect? Certainly not. They've been doing my clothes for a few years now and every once in a while, there's something they don't get quite right. But it's never ruinous and they're always happy to make it right.
They ruined three of my shirts. They didn't even apologize. Don't bring your clothes here. Rude employees and bad service.