I will be filing a complaint with the Texas Medical board and anywhere else applicable. This office is absolutely unorganized, irresponsible, and unprofessional. They wasted already two months of my time in a row. I've scheduled appointments twice and gotten turned away both times. Although Dr. Gruesbeck is the only doctor I have seen in San Antonio. I was turned away at my SCHEDULED appointment to be told I need to switch him to be my pcp.. OK so I make him my PCP. I make an appointment. A month later I called two hours before to confirm appointment because they don't do it obviously. And I'm told they don't except my insurance and they verify insurance the day before and still didn't notify me... despite providing all means of contact. Although he is in the insurance network. On top of it all it was communicated with unapologetic behavior. This "medical office " is very inconsiderate and unprofessional. I am glad never to return and advise you do the same.
I will be filing a complaint with the Texas Medical board and anywhere else applicable. This office is absolutely unorganized, irresponsible, and unprofessional. They wasted already two months of my time in a row. I've scheduled appointments twice and gotten turned away both times. Although Dr. Gruesbeck is the only doctor I have seen in San Antonio. I was turned away at my SCHEDULED appointment to be told I need to switch him to be my pcp.. OK so I make him my PCP. I make an appointment. A month later I called two hours before to confirm appointment because they don't do it obviously. And I'm told they don't except my insurance and they verify insurance the day before and still didn't notify me... despite providing all means of contact. Although he is in the insurance network. On top of it all it was communicated with unapologetic behavior. This "medical office " is very inconsiderate and unprofessional. I am glad never to return and advise you do the same.