I set up auto-draft for my payments, which costs me $25.00 to set up and $3.00/mo. I called because I had noticed my monies hadn't been collected. The draft is setup for the 1st, she claims they drafted on the 3rd and yet my bank doesn't show anything withdrawn. The female I spoke to referred me to take it up with my bank, understandably. But when I asked for her to explain an additional charge of $50, she cited that it was an insufficient funds charge. I asked where on the draft form agreement I signed, did it notify me of this as I was looking at my draft form as I spoke with her. She began having an attitude. I explained, in a very calm voice, that I didn't understand her attitude and that I am a legal student an was trying to understand the contract between her company and I. She laughed and told me I should have read my lease and to take my issues up with my Landlord. This happened at 3:30 pm on 04/06/2017. I did not want to argue and she was NOT going to give me answers but I guarantee that I will not renew my lease with my Landlord if these people are going to be robbing me of my money. Most places have an online option to make payments. Now she says I have to take them a Cashiers check. Huge mess and I've got a strong feeling it isn't the banks nor my error.
All USA
I set up auto-draft for my payments, which costs me $25.00 to set up and $3.00/mo. I called because I had noticed my monies hadn't been collected. The draft is setup for the 1st, she claims they drafted on the 3rd and yet my bank doesn't show anything withdrawn. The female I spoke to referred me to take it up with my bank, understandably. But when I asked for her to explain an additional charge of $50, she cited that it was an insufficient funds charge. I asked where on the draft form agreement I signed, did it notify me of this as I was looking at my draft form as I spoke with her. She began having an attitude. I explained, in a very calm voice, that I didn't understand her attitude and that I am a legal student an was trying to understand the contract between her company and I. She laughed and told me I should have read my lease and to take my issues up with my Landlord. This happened at 3:30 pm on 04/06/2017. I did not want to argue and she was NOT going to give me answers but I guarantee that I will not renew my lease with my Landlord if these people are going to be robbing me of my money. Most places have an online option to make payments. Now she says I have to take them a Cashiers check. Huge mess and I've got a strong feeling it isn't the banks nor my error.