Enterprise Rent-A-Car

Well put us in a Suv for a week , it was dirty was not washed had looked like dog poo in it , with dog hair all through it, on the morning or the return talked to management and said that he would next give a free rental for our trouble, and most sorry for the inconvenience, we just called and asked about the free weekend car , and the rental car said that we could help but we have to pay for the car ,, kind of a shity dill ,no pun intended ,