I recently purchased a custom ring from their store. The original girl who waited on me was very helpful and cooperative. However, once I made my purchase I never heard from her again and the level of service dropped considerably from all the employees. On the day the piece arrived, and I went to pick it up the staff working was not very friendly.
The ring is outstanding, I am very happy with the final product and the price I paid for it. However, the level of service is unacceptable. I will take my future business somewhere else.
All USA
I recently purchased a custom ring from their store. The original girl who waited on me was very helpful and cooperative. However, once I made my purchase I never heard from her again and the level of service dropped considerably from all the employees. On the day the piece arrived, and I went to pick it up the staff working was not very friendly. The ring is outstanding, I am very happy with the final product and the price I paid for it. However, the level of service is unacceptable. I will take my future business somewhere else.