I was happy to have found Don. I've been in the electronics business for nearly 40 years, and within the past year found his service to be helpful on a vintage Corvette radio. I recently sent some more contemporary Corvette Bose amplifiers for repair for one of our customers. The repairs were completed in a timely fashion and returned to our store. Then the problems started. Of the two amps we had repaired, one worked properly and one didn't. Because we were on a deadline (the 1990 Corvette was headed to it's new home in California to be reunited with it's first owner!) our bench tech was able to replace two defective (leaking) capacitors enabling us to meet our deadline. When I contacted Dr. Don about the situation he adamantly refused to believe that any work he turns out could be anything less than perfect.
I like a man who is confident about the quality of his work but it's a real turn off when that man won't admit to a mistake, and even worse when he becomes rude and downright arrogant about the situation. I'm the customer. Not the villain.
At our business, we do make mistakes, and when discovered we do our best to make things right. I've never experienced un-professionalism of this magnitude from any vendor and needless to say I will never send this man and his business another job, and I would urge anyone reading this to consider other options as well.
All USA
I was happy to have found Don. I've been in the electronics business for nearly 40 years, and within the past year found his service to be helpful on a vintage Corvette radio. I recently sent some more contemporary Corvette Bose amplifiers for repair for one of our customers. The repairs were completed in a timely fashion and returned to our store. Then the problems started. Of the two amps we had repaired, one worked properly and one didn't. Because we were on a deadline (the 1990 Corvette was headed to it's new home in California to be reunited with it's first owner!) our bench tech was able to replace two defective (leaking) capacitors enabling us to meet our deadline. When I contacted Dr. Don about the situation he adamantly refused to believe that any work he turns out could be anything less than perfect. I like a man who is confident about the quality of his work but it's a real turn off when that man won't admit to a mistake, and even worse when he becomes rude and downright arrogant about the situation. I'm the customer. Not the villain. At our business, we do make mistakes, and when discovered we do our best to make things right. I've never experienced un-professionalism of this magnitude from any vendor and needless to say I will never send this man and his business another job, and I would urge anyone reading this to consider other options as well.