I will never be returning to this chili's again. My boyfriend and I were sat and received our drinks with no problem. We ordered a triple dipper (as an entree), a cup of chili, and a chicken sandwich. Everything we ordered was supposed to come out at once. Instead, my cup of chili arrived before anything else. This wasn't a big deal. I noticed that their were no onions neither on the side or in the chili. I waited a few minutes for our waiter to come back by to be able to tell him. He proceeded to tell me that was wrong, the chili doesn't come with onions. I order this dish quite often so I knew this was a lie. I then pulled out the menu and showed him where onions are listed on the menu to be served with the chili. He went on to tell us he was new to working at chili's. He was almost argumentative. When he realized he was incorrect, he brought me a side of cold sauteed onions and walked off. I waited for someone to walk by, the manager then walks by and I tell her that I wanted the purple onions that are always served with the chili. From this point forward our server was blatantly rude. However our problems didn't stop there. When the food arrived the big mouth burgers on the triple dipper had onions on them after we asked for no onions. When our server returned to ask how the food came out I informed him that they came out with onions on them but said it was fine. Instead of offering to correct the mistake, he walked away from the table without saying a single word. Through out our entire meal any time we told him thank you, he wouldn't respond much less say you're welcome. It was very disrespectful. I was afraid to ask for anything else because I wouldn't put it passed this guy to spit in our food he was so obviously annoyed by us!
I will never be returning to this chili's again. My boyfriend and I were sat and received our drinks with no problem. We ordered a triple dipper (as an entree), a cup of chili, and a chicken sandwich. Everything we ordered was supposed to come out at once. Instead, my cup of chili arrived before anything else. This wasn't a big deal. I noticed that their were no onions neither on the side or in the chili. I waited a few minutes for our waiter to come back by to be able to tell him. He proceeded to tell me that was wrong, the chili doesn't come with onions. I order this dish quite often so I knew this was a lie. I then pulled out the menu and showed him where onions are listed on the menu to be served with the chili. He went on to tell us he was new to working at chili's. He was almost argumentative. When he realized he was incorrect, he brought me a side of cold sauteed onions and walked off. I waited for someone to walk by, the manager then walks by and I tell her that I wanted the purple onions that are always served with the chili. From this point forward our server was blatantly rude. However our problems didn't stop there. When the food arrived the big mouth burgers on the triple dipper had onions on them after we asked for no onions. When our server returned to ask how the food came out I informed him that they came out with onions on them but said it was fine. Instead of offering to correct the mistake, he walked away from the table without saying a single word. Through out our entire meal any time we told him thank you, he wouldn't respond much less say you're welcome. It was very disrespectful. I was afraid to ask for anything else because I wouldn't put it passed this guy to spit in our food he was so obviously annoyed by us!