Best Plumbing

This company has an established set of captive users, such as the town home community where I bought a property in. By contract with the town home community's HOA, they have exclusive control over the master shut off valve at the property. So they are the only plumbing company that can close off the main valve for plumbing repairs in any unit. The one time that I unfortunately called them, the woman who answered the phone rudely asked for a credit card number before she would set an appointment with a plumber. When I expressed concern about security, she rudely told me to call someone else if I had problem with that. On the day of appointment, the plumber showed up 20 minutes after the appointed time, but wrote an invoice stating that he arrived at the appointed time and added another extra 15 minutes to his departure time. As the result of the falsified time records, though he was actually at the property only 40 minutes, I was billed an hour and 15 minutes. This is not an honest or customer friendly plumbing company.