I normally have great customer service, however today, I pulled up at 4:59 pm and the drive thru tellers were all closed. I rated the bank one star because the teller advised me with a smile that they were shutting systems down already, and she was sorry. These 9am - 5 pm bank hours do not work for the majority, we work 8am - 5pm, with a 30 minute lunch. No availability for their customers! I know they want to go home too, yet 4:59 pm, is not 5 pm. At least some common courtesy for those in line that rushed through traffic.
All USA
I normally have great customer service, however today, I pulled up at 4:59 pm and the drive thru tellers were all closed. I rated the bank one star because the teller advised me with a smile that they were shutting systems down already, and she was sorry. These 9am - 5 pm bank hours do not work for the majority, we work 8am - 5pm, with a 30 minute lunch. No availability for their customers! I know they want to go home too, yet 4:59 pm, is not 5 pm. At least some common courtesy for those in line that rushed through traffic.