Auntie Anne's Pretzels

I used to love Auntie Anne's but last time I went I was given a burnt shriveled up pretzel and was told they don't do specials around the holidays which sounds bizarre to me. I was very disappointed in the service and the product, it literally hurt my teeth to even try and eat, if I hadn't left the mall to eat it I would have taken it back. I wouldn't even feed that to my dog, it would probably break his teeth. That's how bad it was.