Usually my hubby and I love going here but the past few times have not really been that great. I have noticed that when we go, if the owner is there, we get the best service. However, if the owner is not there, things tend to happen. The past few times we have gone we don't just have one waitress tending our order. We usually see him/her joking around with the other waitresses and someone else brings our food so my hubby and i usually don't know who to tip. Our orders come out wrong and it's like they really don't care that it does. This past time when I asked them to correct the order, they took a long time getting it back out and the food was just cold. My hubby and I were upset because we really like this place. We just wont go if the owner isnt there. Maybe around him they feel that they need to stay on their toes, but when he's gone, they really dont care.Also, we order through the food caddy and they are trying to charge outrageously compared to actually going into the restaurant. My normal $35 meal actually cost me $61 and were trying to tell us that the menu prices went up, but then I went back into the restaurant and they were the same. This has happened on several occasions too. Please, Mr. Arandas, please make sure your waitresses are getting proper training on both the menu and table service. We have friends that keep trying to tell us not to go back but we love the food when it's fresh. I don't want to find another restaurant...but I might have to if this keeps up.
All USA
Usually my hubby and I love going here but the past few times have not really been that great. I have noticed that when we go, if the owner is there, we get the best service. However, if the owner is not there, things tend to happen. The past few times we have gone we don't just have one waitress tending our order. We usually see him/her joking around with the other waitresses and someone else brings our food so my hubby and i usually don't know who to tip. Our orders come out wrong and it's like they really don't care that it does. This past time when I asked them to correct the order, they took a long time getting it back out and the food was just cold. My hubby and I were upset because we really like this place. We just wont go if the owner isnt there. Maybe around him they feel that they need to stay on their toes, but when he's gone, they really dont care.Also, we order through the food caddy and they are trying to charge outrageously compared to actually going into the restaurant. My normal $35 meal actually cost me $61 and were trying to tell us that the menu prices went up, but then I went back into the restaurant and they were the same. This has happened on several occasions too. Please, Mr. Arandas, please make sure your waitresses are getting proper training on both the menu and table service. We have friends that keep trying to tell us not to go back but we love the food when it's fresh. I don't want to find another restaurant...but I might have to if this keeps up.