I was interested in purchasing a vehicle from this dealership. When my husband and I went in it was almost closing time the salesman took our info and threw some numbers out to us. We negotiated a little and he said look I need to process the info and I will call you tomorrow to see what we can do, we said ok and went on our way. We did not receive a call back - I then called and asked to speak to a manager to voice my frustration - I spoke to a woman and she assured me the general manager would call me back - low and behold a couple minutes later the salesperson called me. I asked him how he got my number since my husband left his as a call back (the only time I gave my number was to the lady I just got off the phone with) he stumbled and didnt know what to say. Then he proceeded to tell me the price of the car and I told him I knew the price I wanted to know about the financing that we applied for. This guy didn't know what was going on or who I was so he asked to call me back - once his ducks were in a row he calls me back and I said you know I have a friend at another dealership that I am gonna work with and he got a little upset and basically said I would not get financed anywhere. Well I traded my car in and got it paid off in full (this guy wanted to give me a ridiculous low amount for my current car) and I got what I was looking for - Thanks to the lack of customer service on the salesperson part I did get a good deal somewhere else!
All USA
I was interested in purchasing a vehicle from this dealership. When my husband and I went in it was almost closing time the salesman took our info and threw some numbers out to us. We negotiated a little and he said look I need to process the info and I will call you tomorrow to see what we can do, we said ok and went on our way. We did not receive a call back - I then called and asked to speak to a manager to voice my frustration - I spoke to a woman and she assured me the general manager would call me back - low and behold a couple minutes later the salesperson called me. I asked him how he got my number since my husband left his as a call back (the only time I gave my number was to the lady I just got off the phone with) he stumbled and didnt know what to say. Then he proceeded to tell me the price of the car and I told him I knew the price I wanted to know about the financing that we applied for. This guy didn't know what was going on or who I was so he asked to call me back - once his ducks were in a row he calls me back and I said you know I have a friend at another dealership that I am gonna work with and he got a little upset and basically said I would not get financed anywhere. Well I traded my car in and got it paid off in full (this guy wanted to give me a ridiculous low amount for my current car) and I got what I was looking for - Thanks to the lack of customer service on the salesperson part I did get a good deal somewhere else!