Adara Medical Spa

I had to select 1 star only because it would not let me post this any other way, but I would give it a negative star. I bought a skin pen treatment package that was over $1,200 which consisted of 3 treatments. I used only two and noticed my cheeks began to get lines and dimples that were not there before. I mentioned this to the esthetician, and she said I could swap out the monetary value of it as a credit towards a different treatment, but she failed to tell me, along with the rest of the staff there, that this package had an expiration date. Absolutely NO ONE told me about this. This was not in my paperwork either, so I am out $400, and their reply to this was, "Sorry, that's just too bad!" I have tried calling multiple times in the last two weeks to speak to Chelsey Gardner, the manager, but she will not return my calls. This is definitely an unprofessional place that has ineffective communication. I suggest Cypress Dermatology, where they actually have integrity and do not have expiration dates on the packages you pay thousands of dollars on.